Shipping and returns
What is your UK VAT number?
Do you ship internationally?
Yes, provided your country doesn't have restrictions on receiving packages from the U.S.
Do you accept returns or exchanges?
As long as the item is in good condition we take returns and exchanges within 90 days of the ship date. If you receive a defective item you can exchange it for a nondefective item within 90 days of the ship date, and if you change your mind we can process an exchange or return for domestic customers within 90 days of the ship date. Unfortunately we're not able to process return postage for international customers.
One free size or design exchange is available for every domestic order within 90 days of the ship date, if inventory allows. After one exchange the customer will be expected to pay the full cost for shipping, typically $10-13.
What is your order processing time?
Our order processing typically takes less than a week, but during high volume periods there may be waiting times of up to two weeks. For preorder processing time, please reference the preorder section.
Can I have my order package discreetly?
We don't use branded packaging, the only indication that you ordered from us will be Maya Kern on the return address. We ship using plain boxes and plain envelopes and often use recycled or reused packing material.
Can I change my address?
If you need to change your address please send an email to firstname.lastname@example.org with either the first and last name on your order or the order number and the address you would like it changed to.
Can you hold or combine my order?
You can contact email@example.com to find out if your order is eligible to be held or combined. Alternatively, you can leave a message in the checkout notes
Preorders cannot be combined with standard orders
We removed the option to add a hold/combine my order at checkout due to issues where we couldn't get ahold of a customer after purchase to schedule their shipment
Will I receive a shipping notification when my skirt ships?
If you included an email or phone number on your order, then yes.
When will skirts restock?
If you sign up for the mailing list at the bottom of the page you will receive an email when preorder and restock dates are set.
What is the latest skirt news?
If you’re not already subscribed to the store mailing list, unfortunately there’s no way to go back and see old emails, but I do my best to make the same updates on my Patreon news tag (and yes, the posts are public).
When will miniskirts return?
Miniskirts are back!
Can I reserve a skirt in advance?
Will [x] skirt be coming back?
Maybe! Try checking the skirt design tracker.
Why isn't [x] design available anymore?
Usually when a design is retired it's because it didn't sell enough to warrant keeping in stock. We also can't offer every design all the time, as we have way too many for that to be feasible for our small business.
[x] skirt wasn't in the recent skirt drop/preorders, will it ever come back?
Maybe! We can't offer all designs every time, so we often phase certain designs in and out between print runs.
Why are these skirt pockets so big?
The only reason for circle skirts to not have large pockets is cowardice.
Is the underskirt in some of the skirt photos included in with the skirt itself?
No, that is a petticoat! A petticoat is an undergarment and not part of the skirt itself. The petticoat linked above is the one we use for skirt photoshoots due to its wide size range. The sizes listed in the sizing chart are not accurate to the total stretch capacity of the petticoats, they actually go much larger (the largest size stretches to around 70”).
We also love these petticoats for a fuller/poofier look.
Additionally, we are currently developing our own petticoats with a satin underskirt and lighter, breezier construction. These petticoats will have lengths and sizing that perfectly match our midi skirts. We're expecting petticoats to be in the store some time in late 2023 or in 2024.
Why isn't the petticoat included?
Not only would a petticoat increase the price significantly, but it's also down to personal preference. Some people have sensory issues that don't jive with a petticoat and others simply don't like the look!
How do the skirts fit for amab people?
The fit depends on where you want the skirt to sit, regardless of assigned gender. Some amab folks may have difficulty wearing elastic waistbands at the waist due to how fat is distributed differently for different bodies and they may not be used to feeling constriction in an area other than their hips.
I have heard that because the skirts are so stretchy and have such huge pockets they can be really helpful when transitioning to more feminine attire and getting used to more constricting garments with small or no pockets.
Are the skirts machine washable?
The new skirts are completely machine washable and even undergo a machine wash test before leaving the factory! However we still recommend washing on cold with gentle detergents for the best color longevity.
Can the skirts go in the dryer?
We personally have washed and dried our skirts many times without issues on the tumble dry setting, but some customers have reported issues with pilling in the old skirts. In those cases we recommend hanging to dry or putting the skirts in garment bags while in the dryer to avoid friction with other items. We have not experienced or heard of similar issues with the skirts from the new manufacturer.
You used to have size comparisons on your size chart, i.e. size A fits XS-L. Why don't you anymore?
The short answer is because there's no way for it to be accurate. Sizing is not consistent across brands.
The long answer is because we got regular emails accusing us of lying or misleading customers when we compared our sizes to more standard sizing, i.e. this size fits closer to a XL than a M, and this confusion resulted in more exchanges and returns than necessary. Since standard sizing isn't standardized we switched to showing measurements only.
Are your skirts good for maternity?
The elastic in the skirt is flexible enough to fit a massive range of waist sizes and may be comfortable and flexible for pregnant people throughout large portions of their pregnancy. My only concern would be the elastic waistband is about an inch thick and not made to stay up on a pregnant belly, so it may sit higher or lower than desired.
Will you make maxi skirts?
We have previously collabed with our friends over at Fresh Hot Flavors to offer a small range of maxi skirts and we plan to do so again in the future
How long do you keep skirt designs "in season"?
Until they sell out or stop selling. We don't do typical fashion seasons, as that is a great way to create garment waste. Instead, we do our best to cycle through new and old designs based on customer reaction/interest.
Will you make skirts in solid colors?
We're looking into producing solid colors skirts in natural materials. Estimated launch for these is late 2023 or some time in 2024.
How is the skirt texture for texture sensitivity?
It's hard to answer this because it's different for everybody, but my wife and I are both on the spectrum and the texture doesn't bother us. We've received mostly positive feedback with a small handful of people that it doesn't work for. If the texture doesn't work for you and the skirt is in good condition we can process a return and refund.
What do I do if my skirt has an error, like a printing error or a hole in the pocket?
Email us at firstname.lastname@example.org with a photo of the issue and either the first and last name on your order or your order number.
Can the pockets REALLY fit a Nintendo Switch?
I carry my Switch around in my pockets and it doesn't poke out, but I suppose it does hit my leg sometimes.
How often are preorders?
At this time, preorders are infrequent while we work things out with our new factory.
Will you make [x] kind of apparel?
Maybe! We're slowly working on expanding our apparel
When will the button-down shirts restock/get new designs?
We're taking a break on button-down shirts for a while, due to some logistical hurdles and some changes we'd like to make to the product. I'll update the newsletter and store blog if/when we make more.
Where can I get the wrap shirts Maya wears with her skirts?
We've made our own, improved faux wrap crop tops that are made of a higher quality fabric, are slightly longer, and have hidden bra strap keepers in the shoulder. These shirts will debut in the store on September 28th, 2023.
Why don't you sell [x] anymore?
Depends on the item, but probably because it didn't sell enough to warrant keeping in stock. Some items sold better in person at conventions and since we no longer do those many of those items have been retired.
Will you make masks?
I sell masks on my Threadless store, along with shoes. These masks are not medical grade and if you are in a high risk area for contagion, like an airport or train station, please consider your own risk when choosing which masking option is appropriate for you.
Where did you get the crop top you wear in your skirt photos?
Here! Unfortunately, they no longer offer the size or color range they used to. We are currently developing our own faux wrap crop tops and are expecting to have them in the store some time in 2023 or 2024.
What other fat inclusive apparel do you recommend?
Alongside some mainstream brands, I wear clothes from:
Can I reserve my cart?
No, as this leads to a lot of logistical issues and isn't even something Shopify allows. Shopify used to reserve the contents of a cart for 5 minutes once the checkout process was initiated, but has recently stopped doing so and it's not something we have control over.
I have a problem with my Threadless order.
You will have to contact Threadless customer support.
I have a problem with my Fresh Hot Flavors order.
You will have to contact Fresh Hot Flavors customer support.
Will I get an email when my order goes through?
If you include an email in your order information then yes.
Why do you no longer have the accessibility plugin?
It was constantly showing customers a "buy this now" popup that didn't go away when we paid the subscription fee. We got several messages warning us about the shady popup on our site. We're working on finding an alternative.
Can I file a chargeback?
I would prefer you didn't. Chargebacks are very serious, both for your bank and mine. If you believe I'm deliberately ignoring your email please contact Devin on twitter @umpunchy, as your email may be getting eaten.
We do not deliberately ignore customer issues. If you haven't received a response and it's been more than a week then something went wrong.
I found your design in another shop, is it legit?
My designs are sold through here, my threadless shop, Weejapeeja and collabs with Fresh Hot Flavors. If you find my designs elsewhere please alert me at email@example.com and I will take the necessary steps to have it taken down
I bought your design from another shop and I have a problem with it.
If you bought one of my designs from an unauthorized reseller, i.e. someone on etsy who purchased a bootleg copy of my pins off aliexpress, there's nothing I can do for you. I can only assist with orders that came from my shop.
How often do you run sales?
We run sales very infrequently
Have other questions this FAQ didn't answer?
Try my general FAQ or shoot us an email at firstname.lastname@example.org