As we all know, COVID-19 is a rapidly evolving worldwide situation. All orders will be affected by significant delays, both in shipping from my location and in the shipping process.

Are you slowing down delivery?
The short answer? Yes.

The long answer? My wife, Devin, does all the shipping herself. Devin has chronic shortness of breath and a regular inhaler. Given the current situation we’ve decided to practice an excess of caution and avoid heavy cardio when she’s not feeling great, including carrying merchandise to and from pickup points. This will significantly delay shipping, and orders with shipping labels processed may also see delays if she needs to take a break mid-packaging.

Are you practicing social distancing?
Yes.

However, we share a house with a friend and her son. Our friend still has to work, and her son still has to go to daycare. It’s possible for us to be exposed.

What will you do if you’ve had confirmed exposure?
We’ll stop shipping for 8 days.

If we have COVID-19 symptoms and can’t receive testing we will extend that to 14 days after exposure. If we’re able to receive testing we will follow physician instructions.

If we don’t have COVID-19 symptoms we will resume shipping after 8 days. All merchandise will be handled with thoroughly washed hands and packages will be left untouched for 24 hours before being left in a safe, clean space for our shipping provider to receive.

Do I need to be concerned about contracting COVID-19 from my mail?
According to the CDC, “It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. This is not thought to be the main way the virus spreads, but we are still learning more about this virus. CDC recommends people practice frequent “hand hygiene,” which is either washing hands with soap or water or using an alcohol-based hand rub. CDC also recommends routine cleaning of frequently touched surfaces.”

Please refer to the CDC website for more questions about how the virus spreads here.

What measures are you taking to prevent the spread of infection?
We are practicing suggested social distancing where possible, regular hand washing, and general self-care to manage our immune systems.

Can I schedule a pickup at my local postal facility?
I don’t know! You have to contact your local postal facility and ask.

How are you keeping your employees safe?
There are only two of us, we don’t have any regular employees.

We haven’t placed merchandise orders from our factories since November, about two months before the outbreak began in Wuhan. As facilities reopen, workers return, and safety is assured, we will be starting slowly to ensure factory workers are kept as safe as possible.

Which countries have import restrictions?
As of right now, our postal providers are considered essential workers and are continuing to deliver as normal.

However, your local customs or imports office may be affected by a worker shortage. This depends on your locality, I suggest you call and ask.

Does your low inventory have anything to do with COVID-19?
Yes. Every year we place our last merchandise orders in November to avoid factory crunch in December and January, and we plan to place merchandise orders again in March a few weeks after Lunar New year. This obviously hasn’t been possible and our most popular merchandise is either very low in stock or completely sold out.

When will your inventory be replenished?
I don’t know.

When our factories are staffed and safe we plan to host small waves of preorders so they don’t get overwhelmed and so they get through U.S. customs quickly.

You’re in New York, the epicenter of the COVID-19 outbreak. Will that affect anything?
We’re about a three hours train ride north of NYC, where the outbreak is at its worst. We’re at relatively low risk of being affected.

However, New York State and other states in our region have been enforcing travel restrictions in the form of traffic stops, road blocks, etc. We’re unlikely to be affected by this as we’re staying home save for essential trips for things like groceries, but other restrictions by NYS may affect us in ways we cannot anticipate.

My order is taking too long/My money situation has changed/I’ve changed my mind. Can I get a refund?
Yes, email me at mayakern.help@gmail.com with your order number and request a refund and I’ll process that as soon as I can.

I haven’t received a tracking email?
Your order probably hasn’t shipped. Email me at mayakern.help@gmail.com with your order number and I’ll confirm that

I received a tracking email but it hasn’t updated?
A few things may have happened; Devin may have had to take a break mid-packing or our postal service may not be performing pickup unexpectedly. Email me at mayakern.help@gmail.com with your order number and I’ll confirm that

I have another question that isn’t answered here?
Email me at mayakern.help@gmail.com with your order number and I’ll get back to you as soon as I can